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Privacy Policy

Effective Date: May 2025

Mobile Enterprises C&L, LLC ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, mobile applications, communication platforms (such as RingCentral), and Transportation Management Systems (TMS), and engage with us via email, phone, or other platforms.

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Please read this policy carefully. If you do not agree with the terms, please do not access our services.

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1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name, phone number, email address, mailing address

  • Company name, DOT/MC number, EIN

  • Billing and payment details

  • Driver license or ID numbers (if provided by carriers)

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B. Communication Data

  • Call logs, voicemails, or texts via RingCentral and similar platforms

  • Emails and responses to communications

  • Chat messages via website or mobile apps

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C. Platform and Device Information

  • IP address, browser type, OS, device type

  • Access times, page views, and site usage patterns

  • Location data (if permitted by your device)

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D. Business Operations Data

  • Load, dispatch, and carrier records

  • TMS-generated shipment information

  • Customer account and transaction history

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2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage freight brokerage and dispatch services

  • To communicate via phone, SMS, email, or platforms like RingCentral

  • To schedule and dispatch loads using TMS and connected platforms

  • To manage carrier and shipper compliance and onboarding

  • To process payments and send invoices

  • To respond to inquiries, troubleshoot issues, and provide support

  • To enhance website functionality and improve user experience

  • To comply with legal obligations and safety regulations

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3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Authorized employees and contractors for operational purposes

  • Third-party service providers, such as:

    • TMS platforms

    • RingCentral and VoIP systems

    • Accounting or payment processors

    • Email marketing or CRM systems

  • Government agencies or regulatory bodies if required by law

  • Business partners (shippers, carriers) for load or dispatch purposes

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4. Data Security

We implement industry-standard safeguards to protect your data, including:

  • Encryption for data in transit and at rest

  • Firewalls and access controls

  • Regular security audits of third-party integrations (e.g., TMS, RingCentral)

However, no method of transmission or storage is 100% secure. Use of our services indicates your acceptance of this risk.

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5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access or request a copy of your personal data

  • Correct or delete your personal information

  • Opt out of marketing communications

  • Limit the use of certain data for analytics or advertising

  • Withdraw consent where applicable

To exercise these rights, contact us at [Your Privacy Email Address].

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6. Data Retention

We retain data only as long as necessary for:

  • Providing services

  • Legal and accounting requirements

  • Internal reporting and operational analytics

Dispatch records, compliance documents, and communications may be stored for as long as required by regulation or longer based on discretion.

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7. Use of Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and third-party analytics tools (e.g., Google Analytics) to:

  • Understand usage behavior

  • Customize user experience

  • Improve marketing effectiveness

You may control cookie settings in your browser.

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8. Third-Party Links

Our website may contain links to third-party services, including TMS providers or carrier portals. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting information.

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9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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10. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with an updated date. Continued use of our services after changes means you accept the revised policy.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us:

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Mobile Enterprises C&L, LLC

Email: info@MECLUSA.com
Phone: (631) 513.4629
Address: 3229 Greenpoint Ave PMB 124, Long Island City, NY 11101

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