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Terms & Conditions

Effective Date: May 2025
Company Name: Mobile Enterprises C&L, LLC "MECL"
Website: www.MECLUSA.com

These Terms and Conditions ("Terms") govern your use of our website, freight brokerage, dispatching services, and communication tools (such as RingCentral, TMS platforms, email, and mobile applications). By accessing or using our services, you agree to be bound by these Terms.

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1. Acceptance of Terms

By accessing or using any services offered by [Your Company Name], including through our website, mobile apps, or integrated platforms (TMS, RingCentral, etc.), you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

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2. Services Provided

We provide the following services:

  • Freight brokerage services connecting shippers and carriers

  • Dispatching services for owner-operators and carrier fleets

  • Communication and support via phone, SMS (e.g., RingCentral), email, and web portals

  • Integration with third-party platforms (TMS, ELD, tracking systems, accounting tools)

All services are subject to availability and may be modified at any time.

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3. Eligibility

To use our services, you must:

  • Be at least 18 years old

  • Have the legal authority to act on behalf of a business or carrier entity (if applicable)

  • Comply with FMCSA regulations, DOT compliance, and other legal requirements

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4. User Responsibilities

You agree to:

  • Provide accurate, complete, and updated information

  • Keep account credentials confidential

  • Use our services for lawful purposes only

  • Not impersonate any person or misrepresent your affiliation

  • Comply with all federal and state regulations related to freight, transportation, and dispatch

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5. Communication Platforms

We use a variety of communication tools and platforms to provide timely, efficient, and accurate freight brokerage and dispatching services. These platforms include but are not limited to:

  • VoIP and Call Systems (e.g., RingCentral)

  • Email (e.g., Outlook, Gmail, CRM-integrated messaging)

  • Text Messaging (SMS/MMS)

  • Transportation Management Systems (TMS)

  • Mobile applications (including third-party load boards and driver apps)

  • Web portals and chat systems (including embedded website chat and customer dashboards

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By using our services, you acknowledge and agree to the following terms regarding communication:

5.1 Consent to Electronic Communications

You consent to receive communications from us electronically, including:

  • Phone calls and voicemails (recorded for quality and compliance)

  • Text messages, including alerts, dispatch instructions, and updates

  • Emails related to invoices, confirmations, and operational updates

  • Push notifications or messages through mobile apps or TMS integrations

These communications may be used for marketing, administrative, operational, compliance, or emergency purposes.

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Note: You can opt out of marketing communications at any time, but transactional or essential communications (such as dispatch alerts or load instructions) may still be sent as required.

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5.2 Use of RingCentral and VoIP Services

We use RingCentral or a similar VoIP system to:

  • Manage incoming and outgoing calls for shippers, carriers, and drivers

  • Record and store calls, voicemails, and texts for quality assurance and legal documentation

  • Enable team collaboration and dispatch coordination across time zones and offices

By contacting or being contacted through our VoIP system, you agree that your conversations may be recorded and stored securely for internal use.

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5.3 Messaging and Texting (SMS/MMS)

Text messages may be used to:

  • Share load details, updates, and driver instructions

  • Send ETA reminders, check calls, or detention alerts

  • Notify about service disruptions or emergencies

You must ensure your mobile contact information is accurate and up to date. You may opt out of non-essential texts by replying STOP to any message, though operational texts may still be sent unless services are terminated.

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5.4 Email Communications

We use email for:

  • Dispatch confirmations and rate agreements

  • Invoice delivery and remittance instructions

  • Service announcements, compliance updates, and document requests

By providing your email address, you consent to receive both direct and automated messages. Please check your spam filters to ensure you don’t miss critical dispatch or payment information.

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5.5 TMS, Mobile Apps, and Portal Messaging

Our dispatch and brokerage operations may rely on integrated TMS platforms (e.g., AscendTMS, McLeod, Truckbase) and mobile apps. These systems may:

  • Automate load assignment and tracking communications

  • Facilitate document uploads (e.g., PODs, BOLs)

  • Send real-time dispatch alerts and location check-ins

Use of these platforms constitutes agreement with their terms and communication methods. We are not responsible for outages, message delivery failures, or data loss occurring within third-party systems.

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5.6 Recording, Storage, and Monitoring

We may record, monitor, and store communication data, including:

  • Phone calls and voicemails

  • Text messages

  • Emails and chat logs

  • Communication logs from TMS or mobile apps

This data may be used for internal training, dispute resolution, audit trails, or legal compliance. Access is restricted to authorized personnel and governed by our internal data protection policy.

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5.7 Confidentiality and Security

While we take reasonable steps to protect communications, no platform is 100% secure. You acknowledge and accept the risks associated with digital communication, including potential interception, delays, or unauthorized access.

Do not share sensitive personal or financial data over unsecured channels. If you suspect misuse or a breach of communication, please report it immediately to fraud@MECLUSA.com.

You may opt out of marketing messages but not essential service-related communications.

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6. Service Fees and Payment

  • All brokerage and dispatch fees are disclosed in agreements or invoices.

  • Payment terms (e.g., net 15, net 30) are specified per contract.

  • Failure to pay on time may result in service suspension or legal action.

  • Additional charges may apply for after-hours dispatching, lumper fees, or special services.

We reserve the right to update pricing or billing terms at our discretion.

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7. Load and Dispatch Management

For dispatching services:

  • You authorize us to act on your behalf to negotiate, book, and manage freight.

  • You must notify us of your availability and schedule changes promptly.

  • You are responsible for maintaining compliance with FMCSA, DOT, and insurance requirements.

  • We are not liable for load delays, cancellations, or non-performance by third parties.

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8. Intellectual Property

All content on our website and platforms (including logos, documents, text, images, and software) is the property of [Your Company Name] or its licensors and is protected by copyright, trademark, and intellectual property laws. You may not use, copy, or distribute any part without our written consent.

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9. Limitations of Liability

[Your Company Name] is not liable for:

  • Damages arising from carrier or shipper performance

  • Losses due to service interruptions, data breaches, or technical failures

  • Indirect, incidental, or consequential damages, including lost profits

  • Delays or issues resulting from third-party platforms (RingCentral, TMS, etc.)

Our liability is limited to the amount paid for the specific service in question.

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10. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name], its employees, agents, and partners from any claims, damages, liabilities, or costs resulting from your:

  • Violation of these Terms

  • Misuse of our services

  • Breach of contracts with third parties (carriers, shippers)

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11. Termination

We reserve the right to terminate or suspend your access to our services without notice if:

  • You breach these Terms

  • You engage in fraudulent or unlawful activity

  • We believe your actions threaten our operations or reputation

Upon termination, you must cease all use of our services and pay any outstanding fees.

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12. Third-Party Services and Links

Our services may link to or integrate with third-party platforms (e.g., RingCentral, TMS, factoring companies). We are not responsible for their content, security, or privacy practices. You use them at your own risk.

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13. Governing Law

These Terms are governed by the laws of the New York State, without regard to conflict of law principles. Any legal action must be brought in the courts located in New York State.

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14. Changes to Terms

We may update these Terms periodically. Changes are effective upon posting to the website. Continued use of our services after changes constitutes acceptance.

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15. Contact Us

For questions about these Terms, contact:

Mobile Enterprises C&L, LLC

Email: info@MECLUSA.com
Phone: (631) 513.4629
Address: 3229 Greenpoint Ave PMB 124, Long Island City, NY 11101

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